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PacificWest managed commercial property

Privacy Policy

Effective date: July 21, 2026

PacificWest Asset Management Corporation ("PacificWest," "we," "us," or "our") respects privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted through this website and related online forms.

This policy applies to information collected through pacificwest.cc and PacificWest website forms. It does not apply to third-party websites or services that may be linked from this website, such as payment portals, property listing platforms, social media platforms, or other external websites. Those services are governed by their own privacy policies.

Notice at collection

We collect personal information only as reasonably needed for the purposes described below. The categories of information we may collect depend on how you use the website.

  • Contact information: name, email address, phone number, mailing address, company name, business name, and similar identifiers.
  • Property and tenant request information: property address, suite, business name, request type, service needs, property type, approximate square footage, tenant count, and information included in messages or requests.
  • Business relationship information: information about proposal requests, owner inquiries, leasing inquiries, vendor communications, service history, and other communications with PacificWest.
  • Career application information: position interest, employment history, education, qualifications, resume attachments, portfolio or LinkedIn links, and other information you choose to submit with an application.
  • SMS and mobile messaging information: mobile phone number, SMS opt-in status, messaging consent records, message content, message timestamps, delivery status, and opt-out or help requests if you choose to communicate with PacificWest by text message.
  • Website and device information: IP address, browser type, device information, pages viewed, referring pages, timestamps, and similar information used to operate, secure, and improve the website.

Please do not submit Social Security numbers, driver's license numbers, financial account numbers, medical information, or other sensitive information through general website forms unless PacificWest specifically requests it through a secure process.

How we use information

  • Respond to questions, contact requests, proposal requests, tenant requests, leasing inquiries, and other communications.
  • Provide commercial property management, accounting, maintenance, construction management, tenant support, and related services.
  • Send and manage text message communications when you have provided consent or when otherwise permitted by law, including service-related, tenant-related, scheduling, emergency, or business communications.
  • Evaluate and respond to employment applications and communicate with applicants.
  • Operate, maintain, secure, troubleshoot, and improve the website and related systems.
  • Maintain business records, enforce policies, protect rights and property, prevent fraud or misuse, and comply with legal obligations.

Sources of information

We collect information directly from you when you submit forms, contact us, apply for a position, or communicate with PacificWest. We may also receive limited information from website hosting, email, security, analytics, property listing, payment, or other service providers used to operate the website or respond to requests.

Sharing information

PacificWest does not sell personal information and does not share personal information for cross-context behavioral advertising. We may disclose information as needed to operate the website and conduct our business, including to:

  • Website hosting, email delivery, file handling, security, analytics, and other service providers that support the website and business operations.
  • Property owners, tenants, vendors, contractors, brokers, insurers, advisors, or other parties when reasonably necessary to respond to a request, provide property management services, evaluate a proposal, coordinate maintenance, or support a business relationship.
  • Government agencies, courts, law enforcement, regulators, or other parties when required by law or when necessary to protect rights, safety, property, or legal interests.
  • Successors or counterparties in connection with a business transaction, reorganization, asset transfer, or similar event, subject to appropriate protections where required.

SMS and mobile messaging privacy

If you provide a mobile phone number and consent to receive SMS or text messages from PacificWest, we may use that information to send service-related, tenant-related, scheduling, emergency, or business communications. Message frequency may vary depending on the nature of the communication.

Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors and service providers that help us deliver and support text message communications.

You may opt out of SMS messages according to the instructions provided in the message or by contacting PacificWest at info@pacificwest.cc. Opting out of text messages does not prevent PacificWest from communicating with you by phone, email, mail, or other non-SMS methods where appropriate.

Career applications and resumes

Career application materials are used for recruiting, evaluating qualifications, communicating with applicants, conducting hiring-related administration, and maintaining legally required employment records. Resume attachments and application messages may contain information you choose to include. Applicants should avoid including sensitive information that is not relevant to the position.

Cookies and analytics

This website may use cookies, server logs, and similar technologies to operate the site, maintain security, remember preferences, understand traffic, improve usability, and measure performance. Some third-party services linked or embedded on the website may use their own cookies or tracking technologies under their own privacy policies.

PacificWest does not currently respond to browser "Do Not Track" signals. If we offer a cookie preference tool or other privacy control in the future, we will describe how it works in this policy or in the tool itself.

Form security and abuse prevention

Website forms use Cloudflare Turnstile to distinguish legitimate submissions from automated abuse. Cloudflare may process technical information such as IP address, browser or device characteristics, and interaction signals to provide this security service under its own privacy terms.

PacificWest also applies submission limits using a keyed identifier derived from the request IP address. The rate-limit store receives the derived identifier rather than the raw IP address from PacificWest. We use this information only to secure forms, prevent misuse, monitor delivery capacity, and troubleshoot submission failures.

Security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through the website. No website, email system, or internet transmission is completely secure, so please use care when deciding what information to submit online.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to respond to requests, provide services, evaluate applications, maintain business records, resolve disputes, comply with legal obligations, and protect our rights.

California privacy notice

California residents may have privacy rights under California law, including the right to request access to personal information, request deletion, request correction of inaccurate personal information, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising applicable privacy rights. These rights may be subject to legal exceptions.

PacificWest does not sell personal information, does not share personal information for cross-context behavioral advertising, and does not knowingly sell or share personal information of people under 16 years of age. PacificWest does not use or disclose sensitive personal information for purposes that would require a right to limit under California law.

To make a California privacy request, contact us at info@pacificwest.cc or by mail at the address below. We may need to verify your identity before responding. Authorized agents may submit requests on behalf of California residents when legally permitted and when we can verify the agent's authority.

California Shine the Light

California Civil Code Section 1798.83 allows California residents to request certain information about disclosures of personal information to third parties for their direct marketing purposes. PacificWest does not disclose personal information collected through this website to third parties for their direct marketing purposes.

Children

This website is intended for business, tenant, owner, applicant, and vendor communications. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

Reviewing or updating information

If you believe information you submitted through the website is inaccurate or should be updated, contact us using the information below. We will review the request and respond as appropriate.

Policy updates

We may update this Privacy Policy from time to time. The effective date above shows when the policy was last updated. Material changes will be posted on this page.

Contact

Questions or privacy requests may be sent to info@pacificwest.cc or by mail to PacificWest Asset Management Corporation, 3191-D Airport Loop Drive, Costa Mesa, CA 92626.